The important bits, in plain English

What we charge

• £95 plus VAT for the first hour, and the first hour is always billable — that covers coming out to you and diagnosing the problem.
• £47.50 plus VAT for each hour after that, plus any parts the job needs. We confirm what parts cost before we fit them.
• An annual boiler service is a flat £95 plus VAT, with any additional appliance on the same visit at half price.
• New boilers and bathrooms are quoted, not charged hourly. You get a free survey and a fixed written price before anything starts, and that price is what you pay.
• Weekends and bank holidays are charged at double time.

If you need to cancel

• Please give us at least 24 hours' notice — a call or an email, and please make sure we've acknowledged it.
• If we're given less than 24 hours' notice, or nobody's there when we arrive, we may charge one hour at our standard rate (£95 plus VAT). That slot was held for you and we can't usually fill it at short notice.
• If parts have already been ordered for your job, a restocking charge of at least 25% may apply, and special-order items are charged in full.
• Things happen. If something's gone wrong, ring us — we'd far rather rearrange than charge you.

Your right to cancel

Because you booked over the phone or online, you have the right to cancel within 14 days without giving a reason. Just tell us — a call or an email is fine.

If you've asked us to start work inside those 14 days — which is usually the point when something's broken — you'll still need to pay for the work we've already done and any parts already ordered up to the moment you cancel.

Paying

• Payment is due on completion unless we've agreed otherwise in writing. Where we've invoiced you, it's due within 7 days.
• On overdue accounts we may charge interest at 8% a year above the Bank of England base rate.

Our guarantee

Installation work — a new boiler, cylinder or heating system — carries a 12-month workmanship guarantee. Repairs, servicing and general plumbing carry 90 days. Anything we install also carries its manufacturer's warranty on top. We're Gas Safe registered under 951167 — you're welcome to ask to see the card at the door.

This page is a summary. The full terms and conditions apply to all work we carry out.