Terms & conditions of service

1. Introduction

Welcome to Plumbing Angels! These terms and conditions outline the rules and regulations for the use of our services.

2. Interpretation

In these terms and conditions:

• “We,” “us,” or “our” refers to Plumbing Angels.
• “You” or “your” refers to the customer or user of our services.

3. Services

3.1. Plumbing Angels offers a comprehensive range of plumbing and heating services across Kent and East Sussex, from our base in Tonbridge. Our services encompass but are not limited to:

• Plumbing installations
• Repairs and maintenance
• Emergency call-outs
• Fault diagnosis
• Pipe and drain cleaning
• Boiler installations and repairs
• Bathroom and kitchen plumbing

3.2. Prior to the commencement of any work, our team will provide a clear explanation of the proposed services, including an estimate of the time required and any associated costs.

3.3. We strive to deliver high-quality workmanship, using industry-standard materials and techniques. If there are alternative options or recommendations during the course of the service, our team will communicate these to you for discussion and approval.

3.4. Emergency call-outs are available for urgent situations. Please contact us promptly to discuss your emergency plumbing needs, and we will do our best to respond swiftly.

3.5. For specialised services or projects beyond the scope of routine plumbing work, customised quotes and agreements will be provided to ensure transparency and clarity on the scope of work and associated costs.

3.6. If you have any specific requirements or concerns regarding the plumbing services you require, please communicate these to our team in advance, and we will do our utmost to accommodate your needs.

4. Booking and Payment

4.1. To book our services, please contact Plumbing Angels via phone, email, or through our website. Upon confirmation of the appointment, you agree to the terms and conditions outlined herein.

4.2. Payment for our services is due upon completion of the work unless alternative arrangements have been agreed upon in writing beforehand.

4.3. Our preferred method of payment is by card, facilitated through our secure card payments on the booking app. The engineer assigned to your service will carry the necessary equipment to process payments on-site.

4.4. If you wish to pay by an alternative method or have any concerns regarding payment, please discuss this with our team during the booking process.

4.5. Invoices and receipts will be provided for all completed services, detailing the nature of the work carried out and the associated costs.

4.6. For larger projects or customised services, a deposit or interim payments may be required. The terms of such payments will be clearly communicated and agreed upon in advance.

4.7. Plumbing Angels reserves the right to withhold completion certificates or documentation until full payment has been received.

4.8. In the event of unforeseen circumstances affecting payment, please contact us as soon as possible to discuss potential alternative arrangements.

5. Cancellation Policy

5.1. If you need to cancel or reschedule a booked service, we kindly request that you provide at least 24 hours’ notice. Failure to do so may result in a cancellation fee.

5.2. Cancellation requests must be made via phone or email. Please contact Plumbing Angels directly using the provided contact details to ensure prompt communication of your cancellation.

5.3. So that there is no doubt on either side, please cancel by telephone or email rather than by text message, and please make sure you receive an acknowledgement from us. A cancellation is treated as received by us when we have acknowledged it. If you have not had an acknowledgement, please assume the appointment is still booked and contact us again. Where you are a consumer exercising a statutory right to cancel, nothing in this clause prevents you from cancelling by any clear statement of your decision.

5.4. In the event of a cancellation, our team will work with you to reschedule the service at a convenient time for both parties.

5.5. If a cancellation fee applies, the amount will be communicated to you at the time of cancellation and will be due within 7 days of the cancellation date.

5.6. Plumbing Angels understands that unforeseen circumstances may arise, and exceptions to the cancellation policy may be considered on a case-by-case basis. Please contact us as soon as possible if you encounter any issues.

5.7. For emergency situations that require immediate cancellation, please call us directly to ensure that your request is received promptly.

5.8. Late cancellation and missed appointments. Where a booked appointment is cancelled or rescheduled with less than 24 hours’ notice, or where the appointment is not cancelled at all and our engineer is unable to gain access or the customer is not present at the agreed time, we reserve the right to charge a non-cancellation fee equal to our standard hourly rate, currently £95 plus VAT. This charge reflects the cost of an appointment slot reserved exclusively for you which we are unable to offer to another customer at short notice, together with the wasted journey.

5.9. Where the appointment was booked for longer than one hour, or where a full or half day was reserved, the non-cancellation fee may reflect the time reserved rather than a single hour. Any such charge will be confirmed to you in writing.

5.10. Where appointments are repeatedly missed or cancelled at short notice, we reserve the right to decline further bookings or to require payment in advance before reserving a further appointment.

5.11. Parts and materials ordered for a cancelled job. Where parts, materials or appliances have been ordered specifically for your job and the job is subsequently cancelled, reduced in scope or altered, you remain responsible for the cost of those items. Where our supplier is willing to accept a return, we will credit you with the amount recovered less a restocking charge of a minimum of 25% of the value of the goods, together with any restocking, carriage or handling charge applied by the supplier. Items which are non-returnable, bespoke, made to order, special order, cut to size, or which have been unsealed, fitted or otherwise used, are charged in full.

5.13. Disputed cancellations. We confirm cancellations in writing. Where an appointment is attended and the customer states that it had been cancelled, but we hold no record of a cancellation having been received and acknowledged, the charge under clause 5.8 applies. Where a consumer asserts that a contract was cancelled, it is for the consumer to show that the cancellation was sent. We keep records of calls, emails and booking confirmations and will always check them before applying a charge, and we will not apply a charge where our own records show that you did tell us.

5.12. Your statutory rights. Nothing in this section removes or limits your statutory rights. Where you are a consumer and the contract was entered into at your home, or otherwise away from our business premises, or at a distance by telephone or online, you may have a right to cancel within 14 days under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. Where you have asked us to begin work within that 14 day period, you may be required to pay for services already supplied and for goods already ordered or supplied up to the point of cancellation. Where work is needed urgently we will ask you to confirm that request, so that both parties are clear.

6. Pricing

6.1. Plumbing Angels is committed to providing transparent and competitive pricing for our services. Our prices are based on the nature and scope of the work required.

6.2. Prior to the commencement of any work, our team will provide you with a detailed estimate of the costs involved. This estimate will include labour, materials, and any additional charges that may apply.

6.3. While we strive to maintain consistency in our pricing, please note that prices may vary based on the complexity of the job and any unforeseen challenges that may arise during the course of the work.

6.4. For larger projects or customised services, a written quote will be provided, outlining the scope of work and associated costs. This quote will remain valid for a specified period, and any changes to the scope may result in a revised quote.

6.5. Unless expressly stated otherwise, prices quoted are exclusive of VAT, which is charged in addition at the prevailing rate. The hourly rates and boiler service price shown on this website are exclusive of VAT.

6.6. Invoices will be issued upon completion of the work, and payment is due on the day of service, unless alternative arrangements have been agreed upon in writing beforehand.

6.7. Plumbing Angels reserves the right to review and adjust pricing periodically and therefore we encourage you to check our pricing before booking.

6.8. If you have any questions or concerns regarding pricing, please do not hesitate to contact us. We are committed to providing clear and transparent information to ensure that you have a complete understanding of the costs associated with our services.

6.9. When payment is due. Unless we have agreed otherwise in writing, payment is due on completion of the work. Where we have agreed credit terms or issued an invoice, payment is due within 7 days of the invoice date.

6.10. Late payment. We reserve the right to charge interest on any sum which remains unpaid after the due date, at 8% per year above the Bank of England base rate in force on the due date, calculated on a daily basis on the outstanding balance from the due date until payment is received in full. We also reserve the right to recover the reasonable costs we actually incur in obtaining payment, including debt recovery and legal costs.

6.11. Where the customer is acting in the course of a business, including a landlord letting property, we may instead exercise our rights under the Late Payment of Commercial Debts (Interest) Act 1998, which provides for statutory interest and fixed sum compensation.

6.12. Deposits and staged payments. For installations and larger works we may require a deposit or staged payments before work begins or before materials are ordered. A deposit is applied against the final invoice. Where a job is cancelled after materials have been ordered, the deposit is applied first against the costs we have already incurred, including any charge arising under clause 5.11.

6.13. Retention of title. All goods, parts and appliances supplied by us remain our property until they have been paid for in full. Until then we reserve the right to recover and remove them, and you grant us access for that purpose. Risk in the goods passes to you on delivery or installation.

6.14. Withholding of documents. Where an account remains unpaid we may withhold guarantee documentation, benchmark records, manufacturer warranty registration and gas safety certification until payment is received in full. We will not withhold anything where doing so would leave the installation unsafe.

6.15. Payment may not be withheld, reduced or set off on account of a dispute relating to a separate matter, or on account of minor snagging which we have offered to attend to under clause 7.

7. Revisits and Workmanship Guarantee

7.1. We stand by the quality of our work and offer a 12-month workmanship guarantee. If an issue arises within this period that is directly related to the services provided by Plumbing Angels, we will revisit and rectify it at no additional cost.

7.2. For any revisit requests, a deposit equivalent to 1 hour of labour is required to book the appointment. This deposit will be refunded on the day of the revisit if the issue is determined to be caused by our previous work.

7.3. If the revisit is due to a new fault or issue unrelated to our previous work, the deposit will be applied against the first hour of work for the new issue.

7.4. In the event that the issue is deemed to be our responsibility, any additional hours beyond the first will be covered by our 12-month workmanship guarantee, and no further charges will apply.

8. Liability

8.1. Plumbing Angels takes every precaution to ensure the quality of our work and the reliability of our services. However, it’s important to understand the limitations of our liability.

8.2. While we strive for excellence, we cannot be held liable for any damage, loss, or injury that occurs as a result of circumstances beyond our control, including but not limited to:

• Acts of nature (e.g., storms, floods, earthquakes)
• Pre-existing conditions or faults in the plumbing system
• Interference or damage caused by third parties
• Changes in the condition of the property after our services are completed

8.3. We recommend that customers inform us of any known issues or potential risks before we commence work to help us take necessary precautions.

8.4. Plumbing Angels is not responsible for any consequential or indirect damages arising from our services.

8.5. In the unlikely event that any damage occurs as a direct result of our work, we will make reasonable efforts to rectify the issue at no additional cost to you.

8.6. Our liability is limited to the value of the services provided. We recommend that customers review their property insurance policies to ensure adequate coverage for potential risks.

8.7. If you have any concerns or questions regarding liability, please communicate them to our team before work begins, and we will do our best to address them.

8.8. Insurance. We hold public liability insurance. Where damage is caused to your property as a direct result of our work, we will put it right or, where appropriate, deal with it through our insurers. Please report any damage to us as soon as you notice it and in any event within 7 days, and before any repair or alteration is carried out by anyone else, so that we have a fair opportunity to inspect it. Reporting it promptly does not affect your statutory rights, but it does make a claim far easier for everyone to resolve.

8.9. Concealed pipes, cables and services. Plumbing and heating work regularly involves drilling, cutting and lifting floors. We take reasonable care and use detection equipment where appropriate, but we cannot see inside walls, floors and ceilings. We are not liable for damage to pipes, cables, underfloor heating, alarm or data wiring or other services which are concealed, which are not in a standard or expected position, or whose presence and location you have not told us about. Please tell us before we start about anything buried, boxed in or run in an unusual place.

8.10. Existing systems and escape of water. Draining, refilling and repressurising an existing system can cause older joints, valves and radiators to weep or fail. Where that happens we will tell you immediately and make the situation safe, but the repair is additional work and is chargeable, and we are not liable for the failure of components we did not install. Where the property has known plumbing defects, or has been unoccupied, or is at risk of freezing, please tell us before we begin.

8.11. Floor coverings and fixed finishes. Where access requires lifting laminate, engineered or solid flooring, tiles, or fitted carpet, these materials frequently cannot be lifted and relaid without damage, and tiles rarely survive removal. We will always discuss access with you first. Where you ask us to proceed, we are not liable for damage to the covering itself, and replacement is not included unless expressly quoted for.

8.12. What we are responsible for. Our responsibility is limited to the plumbing, heating and gas installation within the property boundary on which we have worked. We are not responsible for the incoming water main up to the boundary, for sewers and drainage beyond the boundary, for shared or communal systems in flats, or for supply pressure and water quality, all of which are the responsibility of the relevant utility, freeholder or management company.

8.13. Limits that do not apply. Nothing in these terms excludes or limits our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, for breach of the statutory rights that cannot lawfully be excluded, or for any other liability which cannot be excluded or limited by law. Where you are a consumer, the limitations in clauses 8.4 and 8.6 apply only so far as it is fair and lawful for them to do so, and your rights under the Consumer Rights Act 2015 are unaffected.

8.14. Building Regulations and notification. Where we install a gas appliance, we notify the installation under the Gas Safe Register building regulations compliance scheme and you will receive a certificate. Where work requires separate approval from your local authority, a freeholder, a managing agent or a landlord, obtaining that approval is your responsibility unless we have agreed otherwise in writing.

9. Privacy

9.1. At Plumbing Angels, we take the privacy and security of your information seriously. This section outlines how we collect, use, and protect your personal information.

9.2. Information Collection:

• We collect personal information, such as your name, address, contact details, and property information, solely for the purpose of providing our plumbing services.
• Information may be collected through our website, over the phone, via email, or in person during service visits.

9.3. Use of Information:

• The information collected is used to facilitate the provision of plumbing services, including scheduling appointments, communicating with you, and ensuring the safety and effectiveness of our work.
• We may also use your contact information to send service-related updates, invoices, and relevant communications.

9.4. Third-Party Disclosure:

• Plumbing Angels does not sell, trade, or otherwise transfer your personal information to third parties without your explicit consent, except where necessary for the provision of our services (e.g., sharing contact details with an engineer assigned to your job).

9.5. Security Measures:

• We implement industry-standard security measures to protect your personal information from unauthorised access, disclosure, alteration, and destruction.
• Your payment information is processed securely through our card payments on the booking app.

9.6. Retention Period:

• We retain your personal information for as long as necessary to fulfil the purposes outlined in this privacy policy, unless a longer retention period is required or permitted by law.

9.7. Access and Control:

• You have the right to access, correct, or delete your personal information. If you would like to exercise these rights, please contact us using the provided contact details.

9.8. Communication Preferences:

• We may use your contact information to send you relevant updates and information about our services. If you wish to opt out of these communications, please inform us, and we will respect your preferences.

9.9. Changes to Privacy Policy:

• We reserve the right to update or modify our privacy policy as necessary. Any changes will be communicated on our website.

9.10. Contact Information:

• If you have any questions or concerns about our privacy practices, please contact us at hello@plumbingangels.co.uk

10. Governing Law

10.1. These terms and conditions, and any disputes arising from or in connection with them, are governed by the laws of England and Wales.

10.2. Jurisdiction:

• Any legal action or proceedings related to these terms and conditions will be subject to the exclusive jurisdiction of the courts in England and Wales.

10.3. Applicability:

• Regardless of your location or where services are rendered, these terms and conditions are governed by and construed in accordance with the laws of England and Wales.

10.4. Consent to Jurisdiction:

• By engaging with Plumbing Angels and using our services, you consent to the exclusive jurisdiction of the courts in England and Wales for the resolution of any disputes.

10.5. Conflict of Laws:

• In the event of any conflict between the laws of England and Wales and the laws of any other jurisdiction, the laws of England and Wales shall prevail.

10.6. Waiver of Objection:

• By accepting these terms and conditions, you waive any objection to the jurisdiction of the courts in England and Wales on the grounds of venue or inconvenient forum.

10.7. Alternative Dispute Resolution:

• Plumbing Angels is committed to resolving disputes amicably. In the event of any dispute, we encourage you to contact us first to seek a resolution through alternative dispute resolution methods.

10.8. Modification of Jurisdiction:

• Plumbing Angels reserves the right to modify the governing law and jurisdiction clause at its discretion. Any changes will be communicated on our website.

11. Contact Information

If you have any questions or concerns regarding these terms and conditions, please contact us at:

Plumbing Angels, 28 Barden Rd, Tonbridge, Kent, TN9 1TX / 01732 792 454 / hello@plumbingangels.co.uk

12. Changes to Terms and Conditions

12.1. Plumbing Angels reserves the right to update or modify these terms and conditions at any time without prior notice.

12.2. It is the responsibility of the customer to regularly check our website for the latest version of the terms and conditions before booking our services.

12.3. By continuing to use our services, you acknowledge and agree that it is your responsibility to review these terms and conditions periodically and be aware of any modifications.

12.4. The date of the last update will be prominently displayed at the top of these terms and conditions for reference.

13. Access, Site Conditions and Wasted Journeys

13.1. You are responsible for providing safe and reasonable access to the property and to the areas in which we need to work, at the agreed time, and for ensuring that a person aged 18 or over is present where required.

13.2. Where we attend as arranged and cannot gain access, or cannot begin work because the working area has not been cleared, because the water or electricity supply is unavailable, or because a third party has not completed work we were told would be finished, we reserve the right to charge for the visit at our standard hourly rate.

13.3. Please tell us in advance about restricted parking, permit zones, gated access, alarm codes, pets, or anything else which may affect access. Parking charges, permits, congestion charges and clean air zone charges reasonably incurred in attending your property may be recharged to you at cost.

13.4. You are responsible for clearing and protecting personal belongings, furniture and floor coverings in the working area before we arrive. We will take reasonable care but cannot accept responsibility for items left in the working area.

14. Materials, Parts and Customer-Supplied Goods

14.1. Where you supply your own parts, materials or appliances, we do not warrant those goods and accept no liability for their failure, for their suitability, or for any consequential damage arising from them. Our workmanship guarantee under clause 7 covers our labour only in those circumstances.

14.2. Where we are asked to fit customer-supplied goods and they prove to be faulty, incomplete, incorrect or unsuitable, the time spent is chargeable at our standard hourly rate, as is any return visit.

14.3. Availability of parts is outside our control. Where a part must be ordered we will tell you and will agree the position with you before proceeding.

14.4. Appliances and parts we supply carry the manufacturer’s warranty. Manufacturer warranties are typically conditional on the appliance being serviced annually and on the system being maintained correctly; those conditions are the responsibility of the owner.

15. Existing Systems, Unforeseen Work and Making Good

15.1. Existing pipework, wiring, appliances and system components are outside our control and may be of unknown age or condition. We are not liable for pre-existing faults, for defects in work carried out by others, or for failures which arise from the age or condition of an existing system.

15.2. Disturbing an old or corroded system can reveal or precipitate further faults, for example leaks on existing joints, valves which will not reseat, or radiators which weep once a system is drained and refilled. Rectifying such faults is additional work and is chargeable.

15.3. Where unforeseen work is identified we will stop, explain the position and agree the additional cost with you before continuing, except where immediate action is required to make the situation safe.

15.4. Quotations are based on the information available and on what is visible at the time. Where the work required differs materially from that on which the quotation was based, we will agree a revised price with you before proceeding.

15.5. Access may require lifting floorboards, laminate or carpet, or cutting into plasterwork, tiling, boxing or ceilings. We take reasonable care and leave the area tidy, but we do not include decorative making good — plastering, tiling, painting, floor covering repair or replacement — unless it has been expressly quoted for.

15.6. Where a system has not been chemically treated, has no inhibitor, or is heavily contaminated with sludge or debris, we may recommend a flush or treatment. Where that recommendation is declined, we accept no liability for subsequent blockages, pump failure or reduced performance.

16. Health, Safety and Hazardous Materials

16.1. Our engineers will not carry out work which they consider unsafe, or which would leave an installation unsafe or non-compliant with the Gas Safety (Installation and Use) Regulations 1998 or other applicable regulations.

16.2. Where an appliance is found to be immediately dangerous or at risk, it will be dealt with in accordance with the current Gas Industry Unsafe Situations Procedure. This may include disconnecting or capping the appliance. We are required to do this and cannot leave a dangerous appliance in service, whatever the customer’s preference.

16.3. We do not remove, disturb or work with asbestos or other hazardous materials. Where such materials are suspected, work will stop and you will be responsible for arranging a specialist survey and any removal before we can continue. Time spent to that point is chargeable.

16.4. You must tell us in advance of any known asbestos, contamination, structural defect or other hazard at the property.

17. Guarantee — What Is and Is Not Covered

17.1. Our workmanship guarantee covers the labour element of the work we have carried out. It runs for 12 months on installation work — the installation or replacement of a boiler, hot water cylinder, unvented system, or a full or partial heating system — and for 90 days on all other work, including repairs, servicing, fault-finding, the replacement of individual components and general plumbing. Where a job includes both, the longer period applies to the installation element. It does not extend the manufacturer’s warranty on any appliance or part.

17.2. The guarantee does not cover: fair wear and tear; damage caused by misuse, neglect, accident, freezing, flooding or vandalism; work, adjustment or interference by any other person; faults arising from pre-existing components or from parts supplied by the customer; system contamination or lack of inhibitor; blockages caused by items which should not have entered the system; or failure to have an appliance serviced annually where the manufacturer requires it.

17.3. The guarantee is not transferable and applies to the customer named on the invoice at the property at which the work was carried out.

17.4. The guarantee is conditional on the account having been paid in full.

17.5. Where we attend under the guarantee and find that the fault is not attributable to our workmanship, the visit is chargeable at our standard hourly rate.

18. Photographs of Completed Work

18.1. We may take photographs of work carried out, for our records, for warranty and compliance purposes, and for use on our website and marketing material.

18.2. Photographs show the work itself. They do not identify you, and we do not publish addresses or any other personal information alongside them. If you would prefer that photographs of your job are not used publicly, tell us and we will not do so.

19. Conduct

19.1. We expect our engineers and office staff to be treated with courtesy. We reserve the right to stop work, leave the property and withdraw from the contract where any person at the property is abusive, threatening, or behaves in a way which makes it unsafe or unreasonable for us to continue. Work completed to that point remains chargeable.

20. Circumstances Beyond Our Control

20.1. We are not liable for any delay or failure to perform where it is caused by circumstances beyond our reasonable control, including severe weather, flooding, road closures, traffic, illness, supplier or manufacturer delay, industrial action, utility failure, or an emergency call-out which cannot reasonably be deferred.

20.2. Where an emergency requires us to reschedule a routine appointment, we will contact you as soon as we can and offer the earliest alternative. No cancellation charge arises in those circumstances.

21. Complaints

21.1. If you are unhappy with any aspect of our work, please contact us as soon as possible on 01732 792 454 or at hello@plumbingangels.co.uk so that we have the opportunity to put it right. We would always rather hear about a problem directly and early.

21.2. We aim to acknowledge complaints within 5 working days and to resolve them promptly.

21.3. Nothing in these terms affects your statutory rights under the Consumer Rights Act 2015.

22. Quotations, Estimates and Variations

22.1. A quotation is a fixed price for a defined scope of work and is valid for 14 days unless stated otherwise. An estimate is our best assessment of likely cost and is not fixed.

22.2. A quotation covers only the work described in it. Anything outside that scope is a variation and is charged in addition, agreed with you before we carry it out.

22.3. Quotations assume normal working hours, reasonable access, and that the property is free of hazardous materials and structural defects which would prevent the work being carried out as described.

22.4. Where a quotation was based on information you supplied and that information proves inaccurate, we may revise the price. We will always tell you before doing further work.

23. Subcontractors and Third Parties

23.1. We may use suitably qualified subcontractors for parts of the work. Where we do, the work remains our responsibility and our guarantee applies as normal.

23.2. Where you engage other trades directly, we are not responsible for their work, for coordinating them, or for delays or damage they cause. Where their work prevents us from proceeding, clause 13.2 applies.

23.3. Non-circumvention. Our engineers, employees and subcontractors attend your property on our behalf. For 12 months after they last attend, please come to us rather than engaging any of them directly, or through anyone else, for work of the kind we provide. If you would like the same engineer back, just ask — we will send them wherever we can.

23.4. We ask this as much for your sake as for ours. Work arranged privately with an individual is not our work, and it leaves you without the protections you would have had through us: it is not covered by our workmanship guarantee, it is not covered by our public liability insurance, it is not carried out under our Gas Safe registration, and you have no complaints route back to us if something goes wrong. On gas work in particular, that is a meaningful difference.

23.5. Where work is nonetheless arranged directly in breach of clause 23.3, we reserve the right to charge a fee reflecting the loss we suffer, which will not exceed the reasonable cost of recruiting and training a replacement engineer.

24. General

24.1. Severance. If any provision of these terms is found by a court or other competent authority to be invalid, unenforceable or unfair, that provision is severed and the remaining provisions continue in full force. Where a provision could be made valid by limiting its scope, it applies with the minimum modification necessary.

24.2. Entire agreement. These terms, together with our quotation or booking confirmation, form the whole agreement between us. Nothing in this clause limits your rights in respect of anything we have told you fraudulently.

24.3. Variations. Any change to these terms must be agreed in writing. A verbal assurance which contradicts these terms is not binding unless we confirm it in writing.

24.4. No waiver. If we do not insist on a right at any time, or delay in enforcing it, that does not waive that right or prevent us from enforcing it later.

24.5. Assignment. You may not transfer your rights or obligations under these terms without our written consent. We may transfer ours where your rights are not adversely affected.

24.6. Third party rights. These terms are between you and us. No other person has any right to enforce them under the Contracts (Rights of Third Parties) Act 1999. Manufacturer warranties on appliances are a separate matter between you and the manufacturer.

24.7. Notices. Notices to us should be sent to hello@plumbingangels.co.uk or to Plumbing Angels, 28 Barden Rd, Tonbridge, Kent, TN9 1TX. Notices to you will be sent to the contact details you gave us when booking, so please tell us if they change.

24.8. Which terms apply. The terms in force at the date of your booking are the ones that apply to that job. Changes we make later do not apply retrospectively to work already booked.